About Us | MÉMOIRE

ENHANCE YOUR WINE EXPERIENCE

Our slogan "Enhance your wine experience" is at the core of our mission. We are passionate about providing high-quality products that showcase your wines to their fullest and elevate your enjoyment.

OUR COMPANY

In 2023, we began with a love for wines and a desire to assist others in creating the perfect wine experience.

We understand that wine is a personal experience, which is why we offer a premium range of wine accessories to cater to your individual needs. We strive for perfection in every aspect of our business, from curating our products to delivering excellent customer service. Our aim is to ensure that your purchase at Mémoire becomes an unforgettable experience. We strive for perfection in every aspect of our business, from selecting our products to providing excellent customer service. Our goal is to make your purchase at Mémoire an unforgettable experience.

Our products are selected based on rigorous criteria and sourced from reputable manufacturers. We believe that our customers deserve only the best, and that's why we never compromise on quality.

WHAT OUR CUSTOMERS SAY

At Mémoire, customer satisfaction is at the heart of everything we do. We take pride in providing excellent customer service and high-quality products that meet their needs. But don't just take our word for it – below are some glowing reviews from our valued customers:

- Annette -

Customer

"Very beautiful decanter! Convenient to use, elegant design, and good quality."

- Jeroen -

Vinoloog

"What a beautiful wine opener!"

- Lilian -

Customer

"I'm extremely happy with my decanter! It looks beautiful on the table. Besides using the decanter for wine, I also use it as a water carafe."

- Dylan -

Purchased as a gift

4.5

"I gave the Prestige decanter as a gift. What a beautiful item! It was also very well packaged. Before using, make sure to rinse it out."

- Erny -

Customer

"What a stunning decanter! And what quality."

- Robert -

Customer

"The Royal is a very beautiful and enjoyable decanter to use. The included cleaning beads also work very well in removing stubborn dirt."

- Joey -

Buyer / owner Chefwijn

"Very nice selection! Definitely worth adding to our assortment."

- Vladimir -

Customer

"Purchased for my new home. Very beautiful and unique design."

Interested? Explore our range.

Frequently Asked Questions (FAQs)

What is the delivery time for my order?

The delivery time for your order is within 24 hours for the Netherlands and Belgium, provided that the order is placed before 23:59. For orders outside these countries, it may take 1-3 working days for you to receive your products. Please note that the actual delivery time may vary based on your location and the selected shipping and delivery options. Once your order has been shipped, you will receive a shipping confirmation with tracking information. For further questions about delivery, please contact our customer service.

What are the shipping costs?

For deliveries within the Netherlands and Belgium, shipping costs are free. We aim to provide our customers in these regions with a worry-free shopping experience, without any additional charges for shipping.

For orders delivered outside the Netherlands and Belgium, shipping costs vary depending on the destination country. The exact amount is determined during the checkout process, where you can find the most up-to-date information on shipping costs for your specific location. We strive to provide transparency, and shipping costs are clearly displayed before completing the payment. For further questions about shipping costs, feel free to contact our customer service.

What is decanting?

Decanting is a process where wine is carefully poured from the bottle into a wide carafe. This serves two main purposes: firstly, it separates any sediment that has accumulated in the wine, and secondly, it allows the wine to breathe, allowing the flavors and aromas to fully develop. This is particularly beneficial for older (red) wines with sediment, but it can also enhance the taste of young red wines by aerating them.

Mémoire's decanters are specially designed with both aesthetics and functionality in mind. The wide shape of our carafes promotes optimal oxygen exposure, while leaving sediment neatly behind in the bottle. Explore our range here.

Can I return my order?

Yes, we offer a 100% satisfaction guarantee to our customers. If for any reason you are not satisfied with your order, you can return it within 14 days in accordance with the terms of our return policy. Please ensure that the products are unused and in their original condition.

For specific information on the return process, including instructions and any required forms, we direct you to our return policy on the website. customer service Feel free to contact our customer service if you have further questions or need assistance with returning your order. We strive to ensure that you are satisfied with your purchase.

Can I also place a business order with you?

Certainly! We offer various options for business orders, including wholesale activities, retail, corporate gifts, and more.

For business purchases and any specific requirements, please contact our customer service.