Return and refund policy of Mémoire
We are committed to providing quality products and we hope you are satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a return and refund policy.
Return Policy
If you decide you want to return your product within 14 days of receiving it, you can do so by sending us an email to the address listed on our website. The product must be unused and in its original packaging. We will inform you of the return address and the return process.
Refund
Once we have received and inspected your returned product, we will send you an email to let you know that we have received your returned product. We will review the condition of the product and notify you of our decision on whether to approve or deny your refund.
If your refund is approved, the amount will be refunded to your account within 14 days of receiving the returned product.
If your refund is refused, we will inform you of the reason for the refusal and will return the product to you within 14 days.
Shipping costs
Please note that you are responsible for the cost of returning the product. The original shipping cost will not be refunded.
Excluded products
Please note that some products cannot be returned due to their nature. For example, this may apply to products that are custom made or personalized. Please check the product description carefully before making a purchase.
Contact
If you have any questions or comments about our return and refund policy, please contact us at the email address listed on our website.