Return and Refund Policy of Mémoire
We are committed to delivering quality products and we hope you are satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a return and refund policy.
Return policy
If you decide to return your product within 14 days of receiving it, you can do so by sending us an email to the address listed on our website. The product must be unused and in its original packaging. We will provide you with information on the return address and process.
Refund
Once we have received and inspected your returned product, we will send you an email to let you know that we have received your returned product. We will evaluate the condition of the product and notify you of our decision whether your refund is approved or rejected.
If your refund is approved, the amount will be refunded to your account within 14 days of receiving the returned product.
If your refund is refused, we will inform you about the reason for the refusal and we will return the product to you within 14 days.
Shipping cost
Please note that the costs for returning the product are at your expense. The original shipping costs will not be refunded.
Excluded products
Please note that some products may not be eligible for returns due to their nature. This may include products that are made to order or personalized. Please carefully review the product description before making a purchase.
Contact
If you have any questions or comments regarding our return and refund policy, please contact us via the email address listed on our website.