CONTACT

The delivery time for your order is within 24 hours for the Netherlands and Belgium, provided that the order is placed before 23:59. For orders outside these countries, it may take 1-3 working days for you to receive your products. Please note that the actual delivery time may vary based on your location and the selected shipping and delivery options. Once your order has been shipped, you will receive a shipping confirmation with tracking information. For further questions about delivery, please contact our customer service.

For deliveries within the Netherlands and Belgium, shipping costs are free. We aim to provide our customers in these regions with a worry-free shopping experience, without any additional charges for shipping.

For orders delivered outside the Netherlands and Belgium, shipping costs vary depending on the destination country. The exact amount is determined during the checkout process, where you can find the most up-to-date information on shipping costs for your specific location. We strive to provide transparency, and shipping costs are clearly displayed before completing the payment. For further questions about shipping costs, feel free to contact our customer service.

Decanting is a process where wine is carefully poured from the bottle into a wide carafe. This serves two main purposes: firstly, it separates any sediment that has accumulated in the wine, and secondly, it allows the wine to breathe, allowing the flavors and aromas to fully develop. This is particularly beneficial for older (red) wines with sediment, but it can also enhance the taste of young red wines by aerating them. 

Mémoire's decanters are specially designed with both aesthetics and functionality in mind. The wide shape of our carafes promotes optimal oxygen exposure, while leaving sediment neatly behind in the bottle. Explore our range here.

Yes, we offer a 100% satisfaction guarantee to our customers. If for any reason you are not satisfied with your order, you can return it within 14 days in accordance with the terms of our return policy. Please ensure that the products are unused and in their original condition.

For specific information on the return process, including instructions and any required forms, we direct you to our return policy on the website. customer service Feel free to contact our customer service if you have further questions or need assistance with returning your order. We strive to ensure that you are satisfied with your purchase.

Certainly! We offer various options for business orders, including wholesale activities, retail, corporate gifts, and more.

For business purchases and any specific requirements, please contact our customer service.